Returns and exchanges

Because this site is an informational catalog rather than a shop, all purchases, exchanges, and returns are handled directly by the retail partner where you placed your order. Every seller maintains their own return policy, so the exact steps, conditions, and timeframes will match what was shown on the product listing at the time you bought it. If you need to make a return or request a replacement, please open the order confirmation email you received from that partner and follow the instructions provided there.

Items should never be mailed back to this catalog website or to our brand contact address, as we do not have facilities here to process, handle, or track returned parcels. If you ordered a multi-pack of our cream or lotion, we suggest double-checking the size and product format on the outside label before opening a second jar, as most retailers can only accept returns on items that remain sealed in their original condition.